FAQs
GENERAL
Can I place an international order?
Shipping to P.O. Boxes, APO/FPO and International addresses are not currently available as a standard option.
Secure Shopping Guarantee
We want you to feel comfortable and secure in shopping with us. That's why we've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table. Your order information is transmitted to WorldPantry.com® servers using the Secure Sockets Layer (SSL), the same standard used by banks and brokerage houses to conduct business over the Internet. When used with a compatible browser, such as Microsoft Internet Explorer, Mozilla FireFox, and Apple Safari, SSL encrypts your data so it can't be read by anyone else as it travels across the Internet. And we back it up with WorldPantry.com®'s Safe Shopping Guarantee.
What is your Refund Policy?
If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.* More information on returns is here.
*This satisfaction guarantee policy is for purchases made through this site only. Requests for refunds or replacements must be made within 90 days. After 90 days, requests regarding product defects or order errors will be considered.
What are my payment options?
We accept Mastercard, Visa, American Express and Discover.
What are your most popular items?
Sanders Chocolate Sea Salt Caramels have captured the hearts of gourmet chocolate lovers everywhere, and our delicious Bumpy Cakes have been a household favorite for generations!
How do I apply for a job?
As a growing company, we are always looking for good people so we want to hear from you. Please visit our careers page to complete an online application for the position(s) that best suits your skills.
Is it pronounced Sanders or Saunders?
Many people have referred to us as Saunders for years, but we actually call ourselves Sanders. If it's difficult to kill the old habit of calling us Saunders, don’t worry; we won’t correct you!
SHIPPING INFORMATION
How can I track my order?
When your order ships, you will receive an email confirmation containing your shipment's tracking number. You can also log in to your account and click on the link to view your recent orders. Then just click on the "order shipments" tab to see tracking information.
How do you ship to protect against warm weather?
Due to the heat sensitivity of some of our products, when transit routes or destination temperatures are over 74 degrees F, orders will be shipped in insulated packaging with cold packs to protect these products from the heat. Additionally, we will only ship these orders on Monday, Tuesday or Wednesday so your order will not be in transit over the weekend.
How much will it cost to ship my online order?
We offer simple flat rate shipping. For shipments within the contiguous 48 states, orders under $60 have a rate of $9.95; orders totaling more than $60 are shipped for FREE. All rates are per delivery address. For complete shipping rate details please click here.
Do you ship to APO/FPO addresses?
Shipping to P.O. Boxes, APO/FPO and International addresses are not currently available as a standard option.
When will my order ship?
Our orders typically ship within 24 hours.